Refund & Return Policy

We want you to love what you order from Clothique. If you're not fully satisfied, this policy explains how returns and refunds work.

1. Return Window

Most products are eligible for return within 7 days of delivery, provided they are unused, unwashed, and returned with original tags and packaging intact.

2. Non-Returnable Items

For hygiene reasons, innerwear, lingerie and sleepwear are not eligible for return or exchange unless the item received is damaged, defective, or materially different from what was ordered.

3. How to Initiate a Return

Go to "My Orders", select the item you wish to return, and follow the on-screen instructions, or contact us at support@clothique.online with your order number and reason for return.

4. Quality Check

Returned items are inspected on receipt. Returns that do not meet the conditions above (unused, unwashed, with tags) may be sent back to you without a refund being processed.

5. Refund Timelines

Once your return passes quality check, refunds are processed within 5–7 business days. Refunds for prepaid orders are credited to the original payment method. Refunds for Cash on Delivery orders are processed via bank transfer to an account you provide.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we will arrange a replacement or full refund at no additional cost to you.

7. Contact Us

For any questions about returns or refunds, reach out to support@clothique.online.